Ok9 FAQ — Frequently Asked Questions & Answers

Each person may only open one account on ok9. Creating multiple accounts using the same mobile number or ID is prohibited under ok9's policy. If multiple accounts are detected, all of them may be permanently closed.

First, make sure your mobile number and password are correct and that Caps Lock is off. If you've forgotten your password, use the "Forgot Password?" link on the ok9 login page. Five consecutive failed login attempts will temporarily lock your account — contact support if this happens. To access ok9, Click here।

Yes, once logged into your ok9 account, you can update your name, email, and password from Profile Settings. To change your registered mobile number, you'll need to contact ok9 support. Note that some details may be restricted from editing after identity verification (KYC).

You can deposit on ok9 via bKash, Nagad, Rocket, Upay, and direct bank transfer. Deposits made through all payment methods are generally credited instantly. For more details, Deposit page Visit here.

The minimum deposit on ok9 is just BDT 500. There are no additional charges for deposits made via bKash or Nagad. The maximum single deposit limit may vary depending on the payment method.

Deposits on ok9 are usually credited within 1–5 minutes. If more than 15 minutes have passed, contact ok9 live chat support with a screenshot of your payment. Having your transaction ID or reference number on hand will help resolve the issue faster.

Withdrawals from ok9 are typically processed within 15 minutes to 1 hour. Completing your account verification (KYC) helps speed up the process. Bank transfers may take 1–2 business days depending on banking hours.

New members on ok9 receive a 100% welcome bonus on their first deposit. Registration bonuses, free bets, and free spin offers are also available. To view all current promotions, Promotions Page Visit here.

ok9 bonus wagering requirements are generally 20x to 30x. This means if you receive a BDT 1,000 bonus, you need to place at least BDT 20,000–30,000 in bets before you can withdraw it. The specific terms for each bonus are listed on the promotions page.

For every successful referral on ok9, both you and your friend will receive a bonus. Share your unique referral code — once your friend registers on ok9 and makes their first deposit, the bonus will be automatically credited to your account.

ok9 offers betting on more than 20 sports, including cricket, football, tennis, badminton, basketball, and volleyball. Markets are available for all major tournaments, including the Bangladesh Premier League, IPL, and World Cup. For more details about Sports Betting, Sports Page Visit here.

To place live bets on ok9, log in to your account and go to the Sports section. Select the "Live" tab, choose a match from the list of ongoing games, and place your bet from the available betting markets. For more details, Bet Page here.

The minimum bet on ok9 is just BDT 10. This gives new players a low-risk way to get started with betting. Maximum bet limits vary by market and match.

KYC (Know Your Customer) verification on ok9 is required to prevent fraud and protect your account. ok9 may request KYC before large withdrawals or when certain limits are reached. Complete your KYC by submitting your national ID and a selfie.

Log in to your ok9 account and enable 2FA from "Security Settings." An OTP will be sent to your registered mobile number — enter it to activate 2FA. Once enabled, you will need to enter an OTP every time you log in to your ok9 account.

Yes, ok9 uses SSL encryption and your personal information is never shared with third parties. To learn more about ok9's privacy policy, Privacy Policy page Read more.

The ok9 app is available on our Download page for direct download. Separate versions are available for both Android and iOS. We strongly advise against downloading the ok9 app from any third-party sites.

To install the ok9 app on Android, you need to enable "Install from unknown sources." Go to Settings > Security > Unknown Sources and turn it on. iOS users should approve ok9 as a trusted app from Settings. If you run into issues, on the Download page View the full guide.

Yes, the ok9 website is fully mobile-friendly and works smoothly on all modern browsers, including Chrome, Firefox, and Safari. For the best experience, however, we recommend using the ok9 app.

Yes, as part of responsible gaming, ok9 lets you set daily, weekly, or monthly betting limits. These can be configured from your account settings. To learn more about responsible betting, Responsible Gaming page Read more.

Yes, ok9 allows you to temporarily or permanently close your account at your own discretion. If you feel your betting is getting out of control, please reach out to ok9 support. Betting on ok9 is strictly prohibited for anyone under 18.