Ok9 Privacy Policy — Our Commitment to Protecting Your Data

1 Introduction

Ok9 is one of Bangladesh's most trusted online betting platforms. We believe protecting the privacy of your personal data is one of our most important responsibilities. This privacy policy has been written in plain English for our Bangladeshi users so that every point is easy to understand.

By using the ok9 website or app, you agree to this privacy policy. Please read it carefully before registering. The information we collect is used solely to provide you with a better experience — nothing more.

This policy applies to all ok9 services, products, mobile apps, and websites. ok9 reserves the right to update this policy at any time. If significant changes are made, you will be notified by email or SMS.

2 What Information We Collect

Ok9 collects certain personal information in order to provide its services. Below is a detailed breakdown of what is collected and when:

Ok9 collects only the information that is necessary. No excessive or irrelevant data is requested. Every piece of data collected has a specific purpose, and any data that is no longer needed is deleted once that purpose has been fulfilled.

3 How We Use Your Information

Ok9 uses collected data solely for the following purposes:

• Account Management: To create, manage, and keep your ok9 account secure.
• Identity Verification: To verify your identity and prevent fraud as part of the KYC process.
• Financial Transactions: To process deposits and withdrawals.
• Customer Support: To resolve your issues or questions quickly and effectively.
• Platform Improvement: To analyze user experience and improve ok9's services.
• Ensuring Security: To detect unauthorized logins, fraudulent activity, and cyber threats.
• Relevant Offers: To keep you informed about bonus offers and promotions tailored to your preferences.

If you wish to opt out of ok9 marketing communications, you can contact our support team at any time to unsubscribe. Important account-related notifications will still be sent regardless.

4 Data Sharing Policy

Ok9 may share user data with third parties only in very limited circumstances and under strict conditions. Those circumstances are outlined below:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, or your bank to complete transactions.
• Legal Obligations: Data may be disclosed in response to a court order or a lawful request from a government regulatory authority.
• Fraud Prevention: To assist relevant authorities in investigating unlawful activity.
• Technology Partners: Trusted technology partners that support ok9's operations and are held to the same privacy standards we follow.

If ok9 undergoes a business restructuring or change of ownership, user data may be transferred to the new entity. However, this privacy policy will continue to apply.

5 Cookie Policy

Ok9's website and app use cookies and similar tracking technologies. Cookies are small data files stored on your device that help improve your browsing experience.

Cookies used by ok9:

• Essential Cookies: To maintain login sessions and operate core services. Without these, ok9 cannot function properly.
• Performance Cookies: To understand how pages on the ok9 site are being used, helping improve site speed and performance.
• Functional Cookies: To remember your language preference, theme settings, and similar choices.
• Analytics Cookies: To collect anonymous statistics for analyzing and improving ok9's services.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some ok9 services.

6 Data Retention Period

Ok9 retains your data for specific periods depending on the type of information and applicable legal requirements:

• Active Account Information: Retained for as long as the account remains active.
• Financial Transaction Records: Retained for a minimum of 5 years as required by law.
• KYC Documents: Retained for up to 5 years after account closure as required by regulatory bodies.
• Customer Support Records: Retained for up to 2 years after the issue is resolved.
• Marketing Preferences: Deleted immediately after opting out.

7 Your Rights

As an ok9 user, you have the following rights over your personal data:

• Right to Access: You can find out what information ok9 holds about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Object: You can object to marketing communications or specific types of data processing.
• Data Portability: You can request a copy of your data in a standard, portable format.

To exercise any of these rights, contact the ok9 support team. We aim to respond to your request within 30 days. In some cases, legal obligations may prevent us from deleting certain data — if so, we will clearly explain why.

8 Minor Protection

Ok9 strictly prohibits anyone under 18 from creating an account or using its services. ok9 takes extra precautions to protect the data of minors.

• Age is verified at the time of registration.
• Age is verified through KYC in cases of suspected underage activity.
• If a minor's account is identified, it is immediately suspended and all associated data is deleted.

9 Security Measures

Ok9 uses industry-leading security measures to protect your data. Our security framework includes:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for account login.
• Firewall and Intrusion Detection: Active monitoring to prevent cyber attacks.
• Regular Security Audits: Periodic reviews conducted by third-party experts.
• Restricted Access: Only authorized personnel have access to your information.
• Data Backup: Data is kept secure in encrypted backups.

In the event of a security breach or data leak, ok9 will immediately notify the affected users and take the necessary steps. If you notice any suspicious activity on your account, contact support right away.

10 Contact and Complaints

For any questions, requests, or complaints regarding our Privacy Policy, you can contact ok9 directly. Our data protection team is available 24/7, every day of the week.

We aim to respond within 24-48 hours. Complex matters may take up to 30 business days. Your concerns are important to us and we always strive to provide the best resolution.